U.A.E. Business Process Outsourcing (BPO) Market - Industry Trends and Forecast to 2029

Market Definition

Business process outsourcing (BPO) is contracting or outsourcing a specific work process or processes to an external service provider for the required function. The services can include payroll, accounting, telemarketing, data recording, social media marketing, customer support, and more. BPO can be done for non-core business activities such as recruiting, managing finance and payroll, supervising procurement, and providing training, among others.

Business process outsourcing can be provided in various domains, including human resources, sales & marketing, supply chain, finance & accounting, education & training, and payment among others. Outsourcing necessary processes such as recruiting, accounts payable, managing procurement, or various utility bill processing help take care of important yet repetitive tasks that need to be performed very frequently or daily and need freeing your internal resources to focus on your core competency. As organizations streamline and improve their services or products, they can gain business and scale up their operations, which then helps them to increase their revenue.

Business process outsourcing is often categorized into two main types of services: back office and front office. Back-office services include internal business function processes, such as software development, billing, or purchasing. Front-office services pertain to the outsourcing company's customers, such as marketing and tech support. BPO companies can combine these services to work collectively, not independently.

Market Segmentation

The U.A.E. business process outsourcing (BPO) market is segmented into nine notable segments based on outsourcing type, sector, service, application, deployment mode, organization size, ownership, outsourcing approach, and end-user.

• On the basis of outsourcing type, the U.A.E. business process outsourcing (BPO) market is segmented into offshore, nearshore, and onshore

• On the basis of sector, the U.A.E. business process outsourcing (BPO) market is segmented into non-government and government

• On the basis of service, the U.A.E. business process outsourcing (BPO) market is segmented into voice processing, telemarketing services

• On the basis of application, the U.A.E. business process outsourcing (BPO) market is segmented into talent & HR services, sales & marketing, finance & accounting, sourcing, procurement & supply chain, facilities & administrations, customer care, training, product engineering, and others

• On the basis of ownership, the U.A.E. business process outsourcing (BPO) market is segmented into third party and captive

• On the basis of deployment mode, the U.A.E. business process outsourcing (BPO) market is segmented into on-premise and cloud

• On the basis of organization size, the U.A.E. business process outsourcing (BPO) market is segmented into large enterprises and SME's

• On the basis of outsourcing approach, the U.A.E. business process outsourcing (BPO) market is segmented into best-shore, bundled services, contract based and fee for service

• On the basis of end-user, the U.A.E. business process outsourcing (BPO) market is segmented into BFSI, IT & telecom, healthcare, manufacturing, retail & ecommerce, government & defense, transportation & logistics, travel & hospitality, education, energy & utilities, and others

Market Players

Some of the major players operating in the U.A.E. business process outsourcing (BPO) market are:

• IBM Corporation
• Accenture
• Capgemini
• Infosys Limited
• Tata Consultancy Services Limited
• ADP, Inc.
• ALTECiSyS
• AMDOCS
• Cognizant
• Concentrix Corporation
• Genpact
• HCL Technologies Limited
• IBT.
• Intetics Inc.
• NCR Corporation
• NTT DATA Corporation
• Plaxonic Technologies
• Protiviti Inc.
• Sodexo
• TTEC
• Wipro Limited