NA Business Process Outsourcing (BPO) Market - Industry Trends and Forecast to 2029

North America business process outsourcing (BPO) market is projected to register a CAGR of 8.1% in the forecast period of 2022 to 2029. The new market report contains data for historic year 2020, the base year of calculation is 2021 and the forecast period is 2022 to 2029

Market Segmentation:

North America Business Process Outsourcing (BPO) Market, By Outsourcing Type (Offsource, Nearshore Onshore), Service (Voice Processing, Telemarketing Services, 3D Visualization Services, Image Edition Services, Virtual Staffing Services), Application (Human Resource, Sales & Marketing, Finance & Accounting, Procurement & Supply Chain, Facilities & Administrations, Customer Care, Training, Product Engineering), Deployment Model (Cloud, On Premise), Organization Size (Large Enterprises, SMEs), Ownership (Captive, Third Party), Outsourcing Approach (Best Shore, Bundled Services, Contract Based, Fee for Service), End-User (BFSI, IT & Telecom, Healthcare, Manufacturing, Retail & E-Commerce, Government & Defense, Transportation & Logistics, Travel & Hospitality, Education, Energy & Utilities, and Others), Country (China, India, Japan, South Korea, Australia, Singapore, Indonesia, Thailand, Malaysia, Vietnam, Philippines and Rest of Asia-Pacific) Industry Trends and Forecast to 2029.

Some of the major factors contributing to the growth of the North America business process outsourcing (BPO) market are:

• Rising customer focus towards enhanced efficiency, time effectiveness and cost efficiency is driving the market growth.

• Upsurge in the capacity of quality enterprise data is augmenting the market growth.

Market Players

Some of the major players operating in the business process outsourcing (BPO) market are:

• IBM Corporation 
• Cognizant 
• Capgemini 
• Genpact 
• ADP, Inc. 
• Wipro Limited 
• Accenture 
• Tata Consultancy Services Limited
• HCL Technologies Limited 
• NTT DATA, Inc., WNS (Holdings) Ltd.
• Conduent, Inc. 
• NCR Corporation 
• Tech Mahindra Limited. 
• Infosys Limited
• Triniter
• Concentrix Corporation 
• TTEC 
• SunTec Web Services Pvt. Ltd. 
• Invensis Technologies Pvt. Ltd.  
• Plaxonic Technologies 
• Sodexo 
• ExlService Holdings, Inc. and Affiliates
• Intetics Inc.
• AMDOCS
• CBRE
• Unity Communications
• eNoah
• Helpware 
• Octopus Tech