Last Updated: 13.04.2022
Our website and services target businesses and individuals. However, it is not intended for children, and we never intentionally gather information relevant to children. Before interacting with us, you must always go through our privacy policies to understand and be fully aware of how and why Douglas Insights use your data.
It is crucial that the data we collect about you is precise and updated. Therefore, we request that you inform us beforehand if there’s a change in your personal information during your interaction.
Our website might include third-party links to other websites, applications, and plug-ins. If you click on these links or allow a connection, third parties may be permitted to gather and share information about you. Douglas Insights does not manage these third-party links and is not held responsible for their privacy statements. Once you leave our website, we recommend that you go through the privacy policies of all other websites you click on.
Personal information refers to the data of any individual used for identifying that person. However, personal data doesn’t contain anonymous data (where the identity is removed). Douglas Insights UK Limited may collect, store, use, or transfer types of your personal information that we group under the following categories:
Telephone number, address, and email address
Username, password, preferences, interests, feedback, transactions, and order history
Name, username, title, gender
Login data, internet protocol (IP) address, operating systems, browser plug-in type, and version, time zone setting, browser type, and version
Payment details, information of products and services you buy from us
Data on how you use our website, products, and services
Bank account and payment card information
Marketing And Communications Data
Preferences in receiving our promotional activities, third-party and communication preference
Douglas Insights UK Limited also collects, shares, and uses Aggregated Information, including demographic and statistical data. It can be accumulated from your personal information but isn’t categorized as personal data as per the law because it will NOT reveal your identities, directly or indirectly.
Douglas Insights UK Limited does NOT collect the information of the Special Categories of Personal Data, including your religion, sexual orientation, trade union membership, race, biometric information, health records). We also do not accumulate data related to your offenses and felonies.
When we need your personal information according to the law, and as per the terms of our contract with you, failure to offer us the requested data can mean you are breaking the law, or we may be unable to fulfill the contract conditions (like offering you our products or services). In such cases, Douglas Insights might cancel our contract. However, we will always inform you first before taking any action.
We can gather information from publicly available sources or third parties related to your business dynamics that can benefit you. We also collect technical data through analytic providers, like Google LLC.
We automatically gather your technical data relevant to your browsing patterns and actions as you engage with our website.
You might offer us your personal data, including financial, contact, identity, and marketing information, by placing orders, subscribing to our newsletter, or submitting online forms and online surveys.
We use your data only when the law permits us to. Generally, we collect and use your information for the following reasons:
Why Does Douglas Insights UK Limited Use Your Personal Data?
Below, we offer a table to describe how Douglas Insights will use your personal information, keeping well within the legalities and our legitimate interests when necessary. Feel free to contact us to understand further details of particular legal activities.
Legal Basis For Data Processing, Including Basis of Legal Interests
Managing your relationship with us that will require:
Delivering relevant and accurate web content and promotional activities and understanding their effectiveness
Required for our legal interests (studying consumer usage of our products, developing new products and services, expanding our business, and informing you of our promotional strategy)
Registering you as a new client
Performing our contract with you
Enabling you to participate in a survey, competition, or prize draw
Processing and delivering your order that will require:
Using data analytics for improving our website, products, services, customer relationship and experience, and marketing
Required for our legal/valid interests (defining customers, updating our website, developing our business, and informing our promotional policy)
Suggesting relevant services and products to you and contacting you with information of business opportunities that may benefit you
Required for our legal interests (product and service development and business expansion)
Administering and safeguarding our business and website (system maintenance, data reporting, hosting, troubleshooting, data analysis)
Douglas Insights works to offer you choices related to our marketing activities. We may utilize your Profile, Usage, Contact, Technical, and Identity data to assess your requirements and preferences. That helps us predict what products and services can be more relevant for you.
You will receive notifications of our marketing activities if you request such data or do not opt-out of receiving marketing communication when you buy a product or service from us. In addition, our website also acts as a platform to connect businesses. And for this, we may share your business email address and other business information with relevant and safe third parties to help with your corporate development. We ensure stringent procedures to safeguard your personal information ad share it only with trusted third parties, such that it doesn’t overrule your legitimate interests. You can get in touch with our legal team if you wish to stop us from sharing your information for such purposes.
You can stop receiving marketing communication or prevent us from submitting your personal information to third parties anytime you want by emailing our legal team at [email protected] We strive to process your requests by the earliest, but you may continue receiving our marketing notifications until we update our database and records.
This procedure doesn’t stop third parties from sending you marketing messages, and you will need to reach out to these third-party links to unsubscribe from their promotional activities.
Cookies are small files consisting of numbers and letters that Douglas Insights stores on your browser or hard drive upon your agreement. They contain data that is transferable to your computer’s hard drive. You can block cookies by refusing all or some cookies through your browser’s settings.
Types Of Cookies
Purpose Of Cookies
Recording your visits to our website, pages you visit, links you follow. We use this data for advertising things relevant to your interests
Strictly Required Cookies
Needed for our website’s operations, like cookies that allow you to log in into protected areas of our websites
Used for recognizing you when you revisit our website, enabling us to customize our content based on your preferences
Permits us to identify and total the visitors and assess how they navigate through our website. Enables us to improve our website’s layout to quickly help users find what they’re searching for.
We only use your personal information for purposes we gathered the data in the first place unless we need it for other reasons. In such circumstances, you can contact us to know more about the additional purposes. Our representatives make sure to explain all the reasons and legal basis clearly.
Douglas Insights UK Limited may share your personal information with internal third parties where it is our legal interest or required for a contract. We may also share it with external third parties, including professional advisers like insurance, legal, and consultancy services, relevant service providers like IT administration services (Amazon Web Services, Freshworks, Inc), business entities within our community, and regulators and authorities that demand the reporting of processing activities.
We may also disclose and share your personal data with third parties with whom we sell, merge, or transfer our business assets. However, it is all done with strict safety and protection policies. We do not allow our third parties to utilize your personal information for any purpose that is not aligned with our instructions.
Douglas Insights places several sufficient protection measures to avoid your personal information from accidentally getting lost, stolen, disclosed, used, altered, or accessed in illegal and unauthorized ways. Our strict safety protocols also limit access to your information to the most relevant stakeholders, including contractors, employees, agents, and third parties who need the information for business needs. Even they are subjected to use your personal information based on our instructions filled with confidentiality to prevent a breach of data.
Douglas Insights online retains your personal information for the time reasonably required to accomplish the objectives we collected it for. This can include every purpose of covering legal, tax, regulatory, reporting, or accounting requirements. We might use your personal data longer in case of complaints or events resulting in litigation in our relationship with you.
For calculating the retention period, our legal experts consider factors like sensitivity of personal information, amount, purposes for holding your information, and risks of harm from unauthorized disclosure or use of your personal data. In case of queries related to the matter, please reach out to our Data Compliance Officer using the details mentioned above.
Douglas Insights can also anonymize your personal information (to stop its association with you) for statistical and research purposes. For such instances, we use the information for an indefinite time without further notifying you.
Once you have offered your consent to us for processing your personal information, you can take back the consent anytime you prefer. This does not affect the legal aspects of procedures conducted prior to the withdrawal of your consent. Once you withdraw your consent, Douglas Insights may be unable to offer you specific products or services. Our representatives inform you if this is the case at the time of withdrawal from consent.
Under specific conditions, you have the below-mentioned rights according to the data protection laws for your personal information:
You can offer correct information for the data we hold incorrect, given you offer verification to prove the accuracy of new data.
You can request us to remove or delete any personal data that has no legitimate reason for retention in our database. You can also request deletion or removal after completing your right to object to the processing. Disclaimer: we might not always comply with the request if it overrides a legal basis.
You can request and receive a copy of the personal information we have collected on you and review if we are processing it according to legal procedures or not.
We will offer you or the third parties you’ve selected your personal information in a machine-readable and structured format, only applicable for automated data for which you have provided consent for us to see and perform our contract with you.
You can request us to halt the processing of your personal information in these situations:
Objecting Processing of Your Personal Information
When we are depending on our legal interests, and there’s a situation where you want to object to the processing of your data because you think it will affect your fundamental freedoms and rights, you can use the right to stop us from using your information for direct promotional activities. However, we may demonstrate a lawful basis for proceeding with your data that will override your freedoms and rights in certain situations.
In case of complaints against our handling of your personal information, you can reach out to the Information Commissioner’s Office (ICO). However, we suggest addressing these concerns with us first before you approach the ICO.
You are not required to pay any additional charges for accessing your personal information or exercising your rights. Though, Douglas Insights may charge you with a fee for excessive, unfounded, or repetitive requests. We may even refuse to conform to your requests in such situations.
Our representatives get back to all legal requests within a month. In rare cases, it might take us longer than that to cater to the more complex situations or if you’ve submitted multiple requests. But we always notify our customers and keep them well-updated.
For catering to your requests, we may require specific data from you to assist us with your identity confirmation. It’s a protective measure to prevent unauthorized disclosure of your personal data to anyone who has no right to access it. Douglas Insights may also reach out to you for additional data related to your request for speeding up our responses.