Middle East and Africa Business Process Outsourcing (BPO) Market- Industry Trends and Forecast to 2028

Market Definition

Business process outsourcing (BPO) is contracting or outsourcing a specific work process or processes to an external service provider for the required function. The services can include payroll, accounting, telemarketing, data recording, social media marketing, customer support, and more. Outsourcing non-core but necessary processes such as recruiting, accounts payable, managing procurement, or various utility bill processing help take care of important yet repetitive tasks that need to be performed frequently or daily and need freeing your internal resources to focus on your core competency. As organizations streamline and improve their services or products, they can gain business and scale up their operations, which then helps them to increase their revenue.

Market Segmentation

The Middle East and Africa business process outsourcing (BPO) market is segmented into eight notable segments based on outsourcing type, service, application, deployment mode, organization size, ownership, outsourcing approach, and end-user.

• On the basis of outsourcing type, the Middle East and Africa business process outsourcing (BPO) market is segmented into offshore, nearshore and onshore   

• On the basis of service, the Middle East and Africa business process outsourcing (BPO) market is segmented into voice processing, telemarketing services, 3D visualization services, image edition services, virtual staffing services, and others

• On the basis of application, the Middle East and Africa business process outsourcing (BPO) market is segmented into human resource, sales & marketing, finance & accounting, procurement & supply chain, facilities & administrations, customer care, training, product engineering, and others

• On the basis of deployment mode, the Middle East and Africa business process outsourcing (BPO) market is segmented into on premise and cloud

• On the basis of organization size, the Middle East and Africa business process outsourcing (BPO) market is segmented into large enterprises and SMEs

• On the basis of ownership, the Middle East and Africa business process outsourcing (BPO) market is segmented into captive and third party

• On the basis of outsourcing approach, the Middle East and Africa business process outsourcing (BPO) market is segmented into best-shore, bundled services, contract based and fee for services

• On the basis of end-user, the Middle East and Africa business process outsourcing (BPO) market is segmented into BFSI, IT & telecom, healthcare, manufacturing, retail & ecommerce, government & defense, transportation & logistics, travel & hospitality, education, energy & utilities, and others

Market Players

Some of the major players operating in the Middle East and Africa business process outsourcing (BPO) market are:

• IBM Corporation 
• Cognizant 
• Capgemini 
• Genpact 
• ADP, Inc. 
• Wipro Limited 
• Accenture 
• Tata Consultancy Services Limited
• HCL Technologies Limited 
• NTT DATA, Inc.
• WNS (Holdings) Ltd.
• NCR Corporation 
• Tech Mahindra Limited
• Infosys Limited
• Concentrix Corporation 
• TTEC 
• Plaxonic Technologies 
• Sodexo 
• AMDOCS
• CBRE